Wednesday, December 14, 2016

Season 2 Episode 9 - Andrea Beaulieu: Doing good in Bangor

In Season 2 Episode 9; Andrea Beaulieu of Studio Linear and the creative mind behind Bags for Bangor and the Bangor Street Piano joins us to talk about these projects, and how Social Media intersects with them.

Follow Andrea at StudioLinear.comStudio Linear 

Find out more about Bags for Bangor and the Bangor Street Piano

Thanks for listening :)



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Wednesday, December 7, 2016

Season 2 Episode 8 - Pat Lemieux | C & L Aviation | NBAA All-Star

For Social Dig Season 2 Episode 8 Jason and Pat turn towards running a successful event.  Pat shares more about the National Business Aviation Association conference he attended recently held in Orlando.  Pat is gracious enough to share about C&L Aviation’s successes at the event, and how he and his team was able to “Think differently to stand out” against competition.

Follow C&L Aviation on You Tube | Facebook | LinkedIn | Twitter or on their Website to see some of the cool stuff Pat has dreamed up for NBAA 2017!



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Wednesday, November 30, 2016

Season 2 Episode 7 - Zeth Lundy, City of Bangor Downtown Coordinator, Central Street Farmhouse, & Maine Cloth Diaper Co.

We hope you had a great Thanksgiving…  Jason and Pat are back with another episode of the Social Dig!  Zeth Lundy, the City of Bangor, Maine Downtown Coordinator & Cultural Liaison and Co-Owner of Central Street Farmhouse and Maine Cloth Diaper Co. joins us for episode 7 of the Social Dig podcast to talk about the role social media can play in building a vibrant downtown community. Zeth talked about how the Downtown Bangor Partnership helps promote all downtown businesses, and also how small businesses can use social media to build a two way relationship with customers.

Follow the Downtown Bangor Partnership on the web or facebook

Follow Central Street Farmhouse and Maine Cloth Diaper Co on Facebook as well.

Thanks for listening!



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Wednesday, November 16, 2016

Season 2 Episode 6 - Yury Nabokov, Machias Savings Bank

On the Social Dig Season 2 Episode 6 we interview Yury Nabokov, Innovation and Digital Strategy Manager for Machias Savings Bank about Social Media and Video Marketing in regulated industries.  Yury shares how MSB has been able to transform the traditional use of social media by a bank into something that benefits the bank and their customers. He also talks extensively about using video for social media and how that use will change the future of internet content.

Follow Machias Savings on Facebook, Twitter, and Instagram.

Want to ask Yury a question? Follow him on Twitter.



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Wednesday, November 9, 2016

Season 2 Episode 5 - The Election Episode: Social Media/Politics

In Episode 5 of Season 2 of the Social Dig, Jason and Pat discuss responding to politically charged comments on your branded social media accounts.  The discussion also branches out to responding to negative viral posts about your brand and how to handle them.  Have a listen, and give us a review!



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Wednesday, November 2, 2016

Season 2 Episode 4 - Social Media in 2016 - It’s not going away!

In Episode 4 of Season 2, Jason and Pat talk about the State of Social Media for 2016, and update some of the major tenets, tips, and tricks that Social Media managers need to make sure they are aware of.

Plus, Jason calls out all four of the Social Dig Podcast’s 5 star reviews on iTunes.  Have you left a review yet? Do it now!!! 


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Wednesday, October 26, 2016

Season 2 Episode 3 - Rich Brooks & Amber Small

In this episode we visit with Rich Brooks and Amber Small.  Rich and Amber are teaming up for a new brand called Streamline Marketing Workshops


Streamline Marketing Workshops put on events–both live and online–that are designed to help wedding and event professionals grow their business and succeed online.  The first event will happen in the Spring of 2017 in Portland ME.
 
Amber has been a sought after wedding planner for 12 years and routinely puts on some of the biggest, most complicated events for some of the world’s most demanding clients. She’s a self-taught marketer, and has become a go-to resource in the wedding professional community as someone who knows how to market herself.
 
Rich is president of flyte new media, an internationally-recognized digital agency. He’s also the founder of The Agents of Change, an annual conference and weekly podcast for digital marketers and social media managers around the world.
Follow Rich and Amber new project on Twitter or visit their website StreamlineMarketingWorkshops.com


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Wednesday, October 19, 2016

Season 2 Episode 2 - Kyle Poissonnier

Small businesses are taking advantage of social video tools to reach current and potential customers.  Kyle Poissonnier, founder of Catalyst For Change Wear (and “Just a Kid from Maine”) is doing a fabulous job embracing social video on multiple social networks, and he took a few minutes to speak with the Social Dig about how he utilizes video as part of social media strategy.  You might remember Kyle from Season 1 of the Social Dig Episode 6 where he spoke about partnering with charitable organizations to raise money selling apparel.  

Please follow Kyle on Snapchat, FacebookTwitter, and Instagram.  You can also find Catalyst by visiting CFCWear.com


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Wednesday, October 12, 2016

Season 2 Episode 1 - Amanda O’Brien

It seems like Facebook changes every other week, which is because it really does.  With reduced organic reach, the easiest way to reach your potential customers is to pay to play.  Amanda O’Brien joins the social dig in the Season Two premiere episode to talk about how to use Facebook Advertising in some different ways to reach your current and potential customers.  


About Amanda:
Amanda O’Brien has been working in marketing for over 12 years. She caught the digital marketing bug in 2006 and has been helping businesses use the internet to market themselves since then. She has been the host and organizer of Social Media Breakfast Maine since 2009.
Amanda is the Director of Business Development for flyte new media in Portland, ME.  At flyte Amanda is responsible for generating new business and for developing, implementing, and reporting on marketing initiatives for our clients.
She also has an interesting little side project called 1820 Wines


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Wednesday, August 17, 2016

Social Dig # 35: Newspapers in Social Media with Tony Ronzio

Tony Ronzio, Director of News and soon to be Executive Editor of the Bangor Daily News stopped by the Social Dig Podcast to talk about the BDN Facebook page recently surpassing 100,000 likes, and we dove into the relationship of newspapers and social media sites.  This was a real interesting conversation on the future of old media, and how they are able to embrace social media while still being conscious of driving revenue.  

Follow Tony on Twitter @Ronzio, and make sure you follow the BDN facebook presence!


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Wednesday, August 3, 2016

Social Dig #34: Fear and Authenticity with Abbie McGilvery

Abbie McGilvery founder of Portland Maine based From the Nest Social joins us as the first guest with a second appearance on the Social Dig Podcast.  We have a spirited conversation about overcoming fear of posting (FOP) to utilize Social Media to build an authentic brand and voice for your organization.



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Wednesday, July 20, 2016

Social Dig #33: A record setting event

On Social Dig #33, Pat interviews Jason about Governor’s Restaurant’s Lobster Roll Day, part of their annual birthday celebration.  Jason explains how he’s been able to increase the amount of Lobster Rolls that the company sells on that day more than 20% each of the last few years, and how he uses social and traditional media to spread the word about the event.  

Find Jason on social media by searching jasonpclay pretty much anywhere Twitter | Facebook | Instagram | Snapchat


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Wednesday, June 22, 2016

Social Dig #31: Using SnapChat to build your personal brand

Kate Hills from ERA Dawson Bradford in Bangor joins Pat and Jason for Episode 31 of the Social Dig to talk about Snapchat.  Kate shares how she uses SnapChat to build her personal brand, and even how she closed a deal through snaps… A great conversation that might get you thinking about using this emerging media for YOUR brand.

Add Kate on Snapchat at itsmekatei
You can also follow her on Facebook, or Instagram
Thanks for listening… Make sure you subscribe on iTunes and give us a review!


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Wednesday, June 1, 2016

Social Dig 30 - Fashionably social with Laura Michaud

Laura Michaud of the Maine Square and Canny Canary joined us to talk about using social media in a local start up business.  We talk about Facebook, Snapchat, Instagram, Twitter, and yes Pocket Squares.

For more about Laura check out her brands:
And search for those brand names on Facebook, Twitter, Instagram, and Snap Chat!
Thanks for Listening!


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Wednesday, May 18, 2016

Social Dig #29 - Aviation Marketing and Master Classes with Paula Williams

Paula Williams, President and VP Marketing from Aviation Business Consultants joins us for Social Dig 29.  Paula runs an Aviation Master Class which attracted Pat while researching his new role at C&L Aviation.  She also hosts an Aviation marketing podcast, and brings all kinds of actionable knowledge that can be useful to anyone in the marketing field.  She also breaks a little news about the Aviation Master Class on this episode!  So tune in and find out all about the world of Aviation marketing and social media.

You can find out more about Paula at the ABCI Website, and follow her on Twitter @Paula_ABCI


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Thursday, April 28, 2016

Social Dig #28: Podcasting 101 - How we became podcasters

In Episode 28, Pat and Jason talk about why they started the Social Dig Podcast, and how easy it is to record a podcast and distribute it.  

Questions about anything we talked about?  Let us know- visit our Facebook Page or Twitter


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Wednesday, April 13, 2016

Social Dig #27: Small Business Social with Tracy O’Clair

Hi again, it’s time for another episode of the Social Dig Podcast!  Today we interview Tracy O’Clair from TOC-Media. Tracy is a central Maine native who is becoming a “Digital Nomad,” currently splitting her time living in Maine and Florida.  Tracy shares some great takes on the current state of social media for small businesses, and an interesting opinion coming out of Florida about Virtual Reality and its place in social media platforms.  

Follow Tracy by visiting her website TOC-Media.com or Searching for Tracy O’Clair on your social platform of choice.


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Wednesday, March 30, 2016

Social Dig #26 - Instagram from a photographer’s perspective

In episode 26 of the Social Dig we talk to Corey Templeton about Instagram from a photographer’s perspective.  We talked about channel takeovers (specifically his opportunity to take over the Downeast Magazine Instagram feed) the equipment that he uses, shooting in beautiful Portland Maine, and much more!

Search Corey Templeton on any social media site to find him, or visit his website CoreyTempletonPhotography.com 


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Tuesday, March 29, 2016

Minimum Wage and the future of Maine's hospitality industry

I wrote the following letter to my state senator and am posting it here because I feel like we are at a turning point when it comes to the Minimum Wage, Tipping, and Living Wages. If you don't know, there is a Minimum wage ballot measure scheduled for this November, and the Maine Restaurant Association among other groups is proposing a competing measure. What follows is my opinion as someone who has worked in the restaurant industry since high school. I feel a careful well thought out dialog is necessary to get to the point of higher wages for ALL parties. 

I am writing to encourage you to support the competing measure amendment to LD 1661 when it comes before the Senate.  First let me tell you that this is certainly not a form letter, rather a well thought out opinion that hopefully takes the well being of restaurant employees into consideration, because without those employees, the hospitality industry in Maine will be in serious jeopardy. 

I also understand the current climate of government that you are tasked to operate in, and the state of Maine cries out for some real collaborative leadership to emerge from Augusta as it is desperately needed throughout the far reaches of our great state. 

What concerns me the most about the current minimum wage proposal is the lack of education of how hospitality workers making a living.  Part of this proposal is to end the Tip Credit system and tipped employee wage.  Tipped employees traditionally are the highest earners within a restaurant’s ecosystem.  Working as a server is a lot like working in a 100% commission sales job.  I know, because I was a server for about two weeks while I was in college.  It’s a hard job.  Those who do this well should be rewarded as such.  My wife essentially does this for a living in media sales. Her company provides her the opportunity to sell, a product to sell, and benefits.  How much she makes depends on how well she sells and how good the product is.  

If we eliminate tip credit and shift the burden to the restaurant to pay for these professionals, then I see reductions in server earning potential as their wages regress closer to minimum wage. I see restaurant companies changing business models to reduce the amount of labor costs, and embracing technology to replace the human touch.  I see significant price increases to pass these labor cost increases on to consumers, who are already struggling with increasing costs of housing, energy, goods, and healthcare.

I know from talking to many of the servers that I interact with on a daily basis that they don’t want the tipped income system to change since it would limit the potential income that they could earn.  So if we want to increase wages, why is a potential wage decrease tied to this proposal? 

You’ll notice I haven’t said anything about those behind the scenes yet.  These hard working cooks, dishwashers, host staff, bakers all deserve to make more money.  In the current labor climate in the state of Maine it’s impossible to hire to fill these positions at a minimum wage salary. It’s on me and fellow restaurateurs to help these people learn, achieve, and earn more. 

I agree that the minimum wage should be increased.  As the saying goes, “A rising tide lifts all ships.” I yearn for a society in which everyone is able to work and provide for their family. I respect those who have worked hard and educated themselves to achieve a comfortable lifestyle. And I certainly respect those who have taken on the risk of owning/operating a small business to provide a place where others can make a living. But we as a people and a government have not done enough towards that end.  A vote to add a competing measure to the ballot isn’t a vote against those who have brought minimum wage to the forefront of conversation, it’s simply another option, because we need to do something. 

Wednesday, March 16, 2016

Brewing success on Social Media - Geaghan Bros Brewing

Lisa Sturgeon, the Communications and Resources manager from Geaghan Bros Brewing joins us for this special St Patrick’s Day episode of the Social Dig.  Lisa talks about how Geaghans Bros approaches social media as a growing family owned brewer.  She also shared some big plans for St Patrick’s Day - Live video streaming!

To learn more about Geaghan’s visit Geaghans.comGeaghan’s Facebook Page, and Twitter page.


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Wednesday, February 24, 2016

Facebook Reactions are here... What does it mean?

Wednesday, February 24th 2016... The way we express ourselves on Facebook changed forever today (again.) As I was scrolling through my timeline, I noticed a subtle difference in the Like button.  It was now a Thumbs up in a circle.  That's cool, I thought - they've updated the image.  But then I started to notice some other graphics.  So the reports were true, and Facebook has finally rolled out the ability to do more than Like | Comment | Share a post.

Now you have the ability to Like, Love, Laugh, Surprise, Cry, or be Angry at a post.  I suppose this fills the need to express some negative emotions like for example someone loses a job or passes away.  I believe that this means an increase in engagement on Facebook because now you can truly express a more appropriate emotion.  I might not "Like" that someone lost their job, and maybe I wouldn't take the time to actually comment, but now I might be "Sad" or "Angry" about it.  For Brands trying to engage with customers using social I think this helps drive engagement where a different emotion becomes relevant.

Where social media has changed the world is the rise of Negativity.  Where you might be polite enough to someone in a face to face setting we see scores of negative comments on a post.  How will that angry face affect post engagement?

Social Dig #24: Putting your best foot forward on Instagram with Eddie Flaherty, LLBean

Eddie Flaherty, Senior Bootmobile Marketing Specialist from LLBean joined us to talk about how the company utilizes the Bootmobile in social media, especially Instagram. Eddie was kind enough to size up the entire Bootmobile program and offer some insight as to how it helps drive goodwill in LLBean’s retail markets around the United States.  You might have guessed there are also a few “foot” puns during this episode.

Take a minute and Follow the Bootmobile on Twitter and Instagram, and while you’re at it, check out LLBean (Facebook | Twitter | Instagram).


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Wednesday, February 10, 2016

Social Dig #23 - On the Hot Seat with Ryan Hanley

In this huge episode of the Social Dig, Ryan Hanley joins us to talk about his new podcast The Hot Seat with Marcus Sheridan, along with his journey from Insurance salesman to author, blogger, podcast host, and speaker.  This episode runs a little longer than our usual shows, but it’s worth it!

For more about Ryan, simply Google him.  Make sure to listen to the Hot Seat podcast.
Thanks for listening!


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Tuesday, February 9, 2016

The Power of ONE comment


We talk a lot about how to measure success of social media posts.  Is it likes, shares, comments, or even post views? In my opinion a mix of these metrics truly tells the story of a post’s success, but at the very base of the question – How many eyeballs potentially saw this?  If you’re being paid to promote something on Facebook, then the basic eyeball statistic could potentially be a big one for you to show your vendor.
In the restaurant business it’s no secret that companies “pay to play.”  Restaurants are offered marketing support from a vendor in exchange for menu logo placement.  It all boils down to frequency, right?  If you see an ad for Pepsi on TV, then see something on Social Media, then you sit down on a restaurant and see that same logo then you have familiarity with that product.

Back to the power of a comment.  Here are two separate posts promoting Lipton Iced Tea.  These are  As a social media marketer, I want to keep the message in our branded voice, but also deliver some value back to my vendor.  If a picture is posted and no one sees it, then neither Governor’s or Lipton wins.  But if I can design the post to get some fan feedback, then both companies win.

This first post is bland with a simple picture and description, but the second post fits our brand voice and features a couple jokes about Iced Tea and the time of year it is. It’s funny enough to grab a few likes and a comment, but look at the difference in post views from the first one.  The number of page views more than quadruples from the first post to the second one. It’s definitely worth the extra effort to make it funny to deliver more value to our vendor.



The power of ONE comment makes all the difference.  Getting people to engage your posts can be difficult sometimes but it can make all the difference in the world.  

I'd love to hear some feedback. Tweet to me @jasonpclay or leave a comment and let me know what you think about Facebook marketing.

Saturday, February 6, 2016

I still love you, Twitter

Twitter has been set a-blaze by the news that the company might scrap the traditional reverse chronological timeline and replace it with tweets served up based on an algorithm, similar to how Facebook shows Top Stories in the form of relevant posts.  To learn more about the Twitter freakout go read this article on Mashable and then come back here for me to tell you how Twitter can make this a win.

I will start right off by saying how much I HATE the Facebook algorithm method of serving up stories.  I automatically change the delivery method to Most Recent posts.  I want to see whats going on right now, not what happened 16 hours ago.  So I guess I'm hesitant to see Twitter make a move like this.  However, there is a major difference between Twitter and Facebook.  On Facebook, I have slightly more than 300 friends that might post an average of once per day, and I can get a pretty quick synopsis of whats going on by scrolling through the most recent posts.  On Twitter, I follow over 1000 accounts, tweeting an average of 5-10 times per day.  I need a better system of seeing whats happening than having to scroll through hundreds or even thousands of tweets.

Here's how Twitter can do this successfully.  First, make it EASY to get to the most recent tweets. Don't make it so I have to click three different links to get to the setting.  Put a nice big button right on the top of the app.

Second, make that algorithm serve up posts that are really relevant to me. I want to know whats popular among my followers, but not really from yesterday.  Twitter for me is about what's happening now. And I don't mind seeing some ads in there either.

Finally Twitter, make it easier to build Lists.  I feel like making a twitter list (or a Facebook list even) is too difficult. Give me suggested lists based on my followers and the subjects they tweet about.  Then serve me up the best related tweets in those lists with a few relevant ads sprinkled in.  Replace the stupid Moments tab with this feature.  Honestly, have you clicked on Twitter Moments other than the one time you did it by accident?

I love you Twitter, and I know that you have to change or die. So if you're going to change, use this opportunity to create a superior user experience than other social platforms that are out there.

Follow me on Twitter @jasonpclay and let me know how YOU want Twitter move forward.

Wednesday, February 3, 2016

Getting in front of a new audience on Facebook

How do you get your business/organization in front of a totally different Facebook audience? Well, if you have a product that you can give away you can do something nice.  Here’s how I was able to get exposure on a Facebook page with more than three times the number of likes that mine has just by doing something nice.

The Bangor Maine Police Department has one of the best public service Facebook pages in the country, and has some of the best engagement in the state of Maine for all pages.  So when I saw a post talking about how the page was soon to pass 100,000 followers which is a really big deal for an organization in our area I got a great idea - why not congratulate the department by dropping off some of our signature dessert treats?  At the very least I would be able to thank the hard working men and women of the BPD for their service, and if this pays off, it could be mentioned on their feed, exposing Governor’s Restaurant to thousands of people who aren’t our Facebook fans.

Social Dig 22 1/2: What’s Goin’ On?

In Episode 22 1/2 We talk about some events and social content creation that Jason & Pat have been up to in the last week or so.

We also announced our upcoming Social Dig Mailbag podcast.  We want questions from the audience no matter how big or small to talk about!  You can leave us a question one of three ways:
3) Send us a tweet @SocialDigCast


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Sunday, January 31, 2016

Facebook marketing is a challenge that I accept

Everyone knows the Facebook story...  If you don't pay to play, then it's very difficult to get consistent eyeballs on your posts.  But Facebook is also still the number one social network and is constantly improving their product in many different ways, which is why I believe the challenge is worth it.

So how do you "beat the system?"  Well, I don’t know that you can. There is certainly no magic bullet.  I believe that successfully engaging your audience on Facebook is a combination of planning and spontaneity.  Many social media experts will tell you that you should pick a schedule and post once or twice per day.  But I argue that less is more. The quality of your posts is far more important than the quantity.

Here’s a recent post from the Governor’s Facebook page.  I had been on vacation for a week, and had posted a sponsored post that ran for half of that time.  So I hadn’t posted anything on the page for 5 days.  So I checked a couple things off on this post 1) The post was relevant to the weather, 2) I used a picture, and 3) I chose one of our top 3 products sold, so it appealed to a wide variety of people.

The KISS (Keep it simple, stupid) principle applies here.  Now this post certainly didn’t go viral, but it did reach 33% of our Facebook followers, instead of the 3-5% that a post without paid promotion would reach. This is something that would drive someone through the door, and honestly If I sell 6 bowls of Haddock Chowder because of this post, I’ve probably paid for the effort.


Do you want to find success marketing on Facebook?  You don’t need to hit it out of the park. Make sure your post is relevant, use a picture or better yet a video if applicable, and highlight something that your fans like.  Keep plugging away at it and you’ll find what your audience reacts to.

Got a Facebook marketing success story that I should know about?  Post in the comments below, tweet it to me @jasonpclay, or email me at jasonpclay@gmail.com