
Now you have the ability to Like, Love, Laugh, Surprise, Cry, or be Angry at a post. I suppose this fills the need to express some negative emotions like for example someone loses a job or passes away. I believe that this means an increase in engagement on Facebook because now you can truly express a more appropriate emotion. I might not "Like" that someone lost their job, and maybe I wouldn't take the time to actually comment, but now I might be "Sad" or "Angry" about it. For Brands trying to engage with customers using social I think this helps drive engagement where a different emotion becomes relevant.
Where social media has changed the world is the rise of Negativity. Where you might be polite enough to someone in a face to face setting we see scores of negative comments on a post. How will that angry face affect post engagement?
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